FAQs
FAQ
When is rent due and who do I make the check payable to?
Your rent is due on the first of every month. Payments are to be made payable to Wexford Enterprises, Inc. and can be paid online, or delivered by dropping it in the 24-hour RENT DROP located outside the resident manager’s office/unit. If rent is not paid by the end of the 5th day of the month, a late fee will be charged.
What if my apartment needs repair?
Maintenance requests can be submitted by emailing, texting, or calling your resident manager. Or, by completing a Maintenance Request form located next to the RENT DROP.
What if I have an emergency?
If you are experiencing a life-threatening emergency, call 9-1-1.
If you are experiencing a maintenance emergency that cannot wait until the next business day, please contact your resident manager. For example:
• Flooding or major leaks (burst pipes, overflowing toilets that won't stop)
• No electricity (if it affects the entire unit and isn't due to a power outage)
• Gas leaks (immediately leave the unit and call the gas company)
• Fire hazards (electrical sparking, burning smells)
What if I am locked out of my apartment?
If you are locked out of your apartment, contact your resident manager. If the resident manager is unavailable, you will need to contact a locksmith at your own expense. There is no guarantee of the manager’s availability.
What if I want to move out?
You may give 30-day written notice of your intent to vacate if you are on a month-to-month rental agreement. If you are unsure, contact your resident manager. Please have all residents listed on your lease agreement sign the notice and submit it with your resident manager. Emails are not considered legitimate notices; they must be physical and signed with wet signatures.
What if I want to add a roommate?
Please put your request in writing to add a roommate and deliver it to the resident manager for approval. Before a roommate can move in, they must submit an application, pay the screening fee, and if their application is approved, they, along with the remaining residents, must sign a new Rental Agreement.
What is a security deposit?
A Security Deposit is used to reimburse the property owner for costs associated with a resident’s default in rent, for repair of damages to the unit beyond normal wear and tear, and for cleaning to restore the unit to its original condition prior to moving in. Within 21 days after vacating, the tenant will receive a Disposition of Security Deposit itemizing any deductions for the Security Deposit and returning any remaining portion.
Can a security deposit be used for last month’s rent?
No. A resident must pay their regular rent during their last month of tenancy.
What if I want to install a satellite dish?
Before you install a satellite dish please contact your resident manager. There are lawful restrictions on the size and where the satellite dish can be located. Please consult your Rental/Lease Agreement or the resident manager for details.
Can I paint the walls in my apartment a different color?
Making any changes to your unit is prohibited without prior written approval. Contact your resident manager before painting or making any alterations or changes to your unit. Upon vacating you will be charged for painting the wall back to its original color.
Can I get a pet?
At most of our properties, pets are prohibited. Check with your resident manager before acquiring a pet. Pets are prohibited due the unit damage, noise, and nuisance complaints pets can cause.
What if my smoke detector starts beeping?
A chirping sound indicates a low battery or dirty sensor. Submit a maintenance request by emailing, texting, or calling your resident manager. Or, by completing a Maintenance Request form located next to the RENT DROP.
Who pays for repairs to my unit?
If a repair is required beyond normal wear and tear and was caused by direct action of a resident or guest, the resident is responsible for the cost of the repair. The resident is also responsible for changing light bulbs & garage remote batteries.
Renters’ Insurance is Required
Wexford Enterprises, Inc. carries insurance; however, our insurance does not protect a resident’s personal property. If a resident’s unit is flooded, suffers fire damage, or is burglarized, the resident is responsible for replacing their damaged or stolen personal property.
Renter’s insurance will cover the resident’s damaged or stolen property, plus provides liability protection if someone is injured inside their unit. If you already have auto insurance, we suggest contacting your agency to inquire about a potential renter’s insurance policy through them.
What if my apartment needs repair?
Maintenance requests can be submitted by emailing, texting, or calling your resident manager. Or, by completing a Maintenance Request form located next to the RENT DROP.
What if I have an emergency?
If you are experiencing a life-threatening emergency, call 9-1-1.
If you are experiencing a maintenance emergency that cannot wait until the next business day, please contact your resident manager. For example:
- Flooding or major leaks (burst pipes, overflowing toilets that won't stop)
- No electricity (if it affects the entire unit and isn't due to a power outage)
- Gas leaks (immediately leave the unit and call the gas company)
- Fire hazards (electrical sparking, burning smells)
What if I am locked out of my apartment?
If you are locked out of your apartment, contact your resident manager. If the resident manager is unavailable, you will need to contact a locksmith at your own expense. There is no guarantee of the manager’s availability.
What if I want to move out?
You may give 30-day written notice of your intent to vacate if you are on a month-to-month rental agreement. If you are unsure, contact your resident manager. Please have all residents listed on your lease agreement sign the notice and submit it with your resident manager. Emails are not considered legitimate notices; they must be physical and signed with wet signatures.
What if I want to add a roommate?
Please put your request in writing to add a roommate and deliver it to the resident manager for approval. Before a roommate can move in, they must submit an application, pay the screening fee, and if their application is approved, they, along with the remaining residents, must sign a new Rental Agreement.
What is a security deposit?
A Security Deposit is used to reimburse the property owner for costs associated with a resident’s default in rent, for repair of damages to the unit beyond normal wear and tear, and for cleaning to restore the unit to its original condition prior to moving in. Within 21 days after vacating, the tenant will receive a Disposition of Security Deposit itemizing any deductions for the Security Deposit and returning any remaining portion.
Can a security deposit be used for last month’s rent?
No. A resident must pay their regular rent during their last month of tenancy.
What if I want to install a satellite dish?
Before you install a satellite dish please contact your resident manager. There are lawful restrictions on the size and where the satellite dish can be located. Please consult your Rental/Lease Agreement or the resident manager for details.
Can I paint the walls in my apartment a different color?
Making any changes to your unit is prohibited without prior written approval. Contact your resident manager before painting or making any alterations or changes to your unit. Upon vacating you will be charged for painting the wall back to its original color.
Can I get a pet?
At most of our properties, pets are prohibited. Check with your resident manager before acquiring a pet. Pets are prohibited due the unit damage, noise, and nuisance complaints pets can cause.
What if my smoke detector starts beeping?
A chirping sound indicates a low battery or dirty sensor. Submit a maintenance request by emailing, texting, or calling your resident manager. Or, by completing a Maintenance Request form located next to the RENT DROP
Who pays for repairs to my unit?
If a repair is required beyond normal wear and tear and was caused by direct action of a resident or guest, the resident is responsible for the cost of the repair. The resident is also responsible for changing light bulbs & garage remote batteries.
Renters’ Insurance is Required
Wexford Enterprises, Inc. carries insurance; however, our insurance does not protect a resident’s personal property. If a resident’s unit is flooded, suffers fire damage, or is burglarized,
the resident is responsible for replacing their damaged or stolen personal property.
Renter’s insurance will cover the resident’s damaged or stolen property, plus provides liability protection if someone is injured inside their unit.
If you already have auto insurance, we suggest contacting your agency to inquire about a potential renter’s insurance policy through them.
